Contact us

Marketing information

If you want us to stop sending marketing information to you, please let us know by calling 0800 904 7652, lines are open 8am-6pm Monday – Friday.

For all other queries, questions or feedback

Write to us at:
Customer Services Department
Sun Life Direct
PO Box 1810
Bristol BS99 5SN

The Financial Services Authority (FSA) and Financial Ombudsman Service (FOS) publish aggregated complaints data for firms. The FSA also requires firms to publish data on their websites to correspond with that published by them. Click here to view the data for AXA Sun Life (including Sun Life Direct) and the other AXA UK Companies.

If you are having problems using the site or applying online

Email us at:
websitequery@axa-sunlife.co.uk

Please note that email is not a secure way of sending personal information. So please don't provide any confidential or sensitive information in your message.

We are unable to update personal information, including change of address, supplied to us via email, nor can we send back policy specific information via email

AXA is a worldwide insurance group. In the UK, one of the AXA companies is AXA Sun Life plc, the provider of your policy, which trades as Sun Life Direct. AXA Sun Life is an insurer based in the United Kingdom and is authorised and regulated by the Financial Services Authority. Registered in England No.3291349. Registered office: 5 Old Broad Street, London, EC2N 1AD. AXA Sun Life plc is a company limited by shares and is entered on the Financial Services Authority's Register (www.fsa.gov.uk/register/home.do). Registration number 185063. As part of our commitment to quality service, telephone calls will be recorded. If you choose the Funeral Benefit Option, Funeral Plan or Funeral Assist, the funeral services are arranged and provided by The Co-operative Funeralcare which is not authorised or regulated by the Financial Services Authority but is a registered provider with the Funeral Planning Authority.